Returns & Exchanges

At TVO ILC, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received, our team will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing