Frequently Asked Questions

Everything you need to know about shopping with TVO ILC

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the country.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return request.

Which payment methods do you accept?

TVO ILC accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, we focus on domestic fulfillment to ensure the fastest delivery times, but we are looking into expanding our shipping zones in the near future.

How can I contact customer support?

You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.